When a new user is stepping through the Windows setup or enrollment process, they may receive an obscure error after entering their Microsoft Entra credentials:
Something went wrong.
Looks like we can’t connect to the URL for your organization’s MDM terms of use.
Try again, or contact your system administrator with the problem information from this page.
Additional problem information:
Error: invalid_client
Error subcode:
Description: failed%20to%20authenticate%20user
During initial Windows setup it looks like this:
And during Windows enrollment after setup it may look like this:
What this means and how to resolve it
Not only is this message not terribly informative, but it’s also misleading.
The simple problem is that your user is missing an Intune license.
See more information here on how to assign Intune licenses.