How to re-enroll a Windows Device

In some cases where there was an error during the enrollment process, you'll often just have to start over and try again. To unenroll and re-enroll a Windows device, follow the steps below:

Disconnecting a Windows Device

Ensure the computer has a local login account

This step requires local administrator rights, so please contact your IT administrator if your current account does not have these permissions.

1. Right click the Windows Start Button and select Computer Management
2. Click Local Users and Groups
3. Click Users. If there is any account other than the listed default accounts below, then you can proceed with the next section “Disconnect from Entra”. If not, continue to create a new local account.
4. Click Action → New User
5. Fill in the information with a username and password and then click Create
6. Close the New User dialog once you have successfully created your local account
7. Double click the new account & open the Member Of tab
8. Click Add and type in “Administrators” to grant this account Administrator access
9. Click Apply to confirm these settings, and then Ok to close the dialog
10. Close Computer Management

Disconnect from Entra

This step requires local administrator rights, so please contact your IT administrator if your current account does not have these permissions.

1. Right click the Windows Start Button and choose Settings
2. Open the Accounts section
3. Open Access work or school
4. From the Access work or school section, locate the “Connected by…” section and expand it to see the Disconnect button
5. Click the Disconnect button & confirm the prompt
6. Click the Disconnect button on the new prompt
7. Enter in the credentials for a local account (such as the one created in the previous section)
8. Clicking OK will complete the disconnect and prompt you to restart the computer
9. Restart the computer, and then log in with your local account credentials

Re-enrolling a Windows Device

1. Right click on the start menu icon
2. Click on Settings
3. Click on Accounts from the left hand side
4. Scroll down and click on Access work or school at the bottom of the Account settings section
5. You should see a section labeled Add a work or school account. You might see an existing account listed below this section if your machine is already partially connected.
6. Near the top of the "Access work or school" pane, click Connect.
7. In the Set up a work or school account popup window, click on Join this device to Entra ID near the bottom of the window.
8. Enter your company email address.
9. Then enter your password.
10. Complete any multi-factor authentication challenges (if applicable).
11. A popup titled Make sure this is your organization should appear. Review the information provided and then click Join if it is correct.
12. If prompted for an MDM URL, please use https://enrollment.manage.microsoft.com/enrollmentserver/discovery.svc
13. Once finished logging in, will see a brief loading screen while the device registers with Intune.
14. Once the registration completes, you will see a window titled "You're all set!" Click Done.
15. Back in the "Access work or school" window, you should now see a box labeled with your company email address and the annotation "Connected to Company Name's Entra ID" below the "Add a work or school account" section.
16. If you click the dropdown arrow on your account section, you should see a section labeled "Managed by Your Company" with an "Info" button. If so, you are good to go!